Cancellation & Refund Policy



  • The reservation of accommodation may be cancelled by Property Owner in certain unavoidable circumstances/ acute administrative requirement.
  • In such cases Property Owner’s liability shall be restricted to refund of booking amount exclusive of taxes.
  • No cancellation charge will be deducted under such scenario if accommodation is not provided due to unavoidable circumstances; compensation limited to book value of permit including taxes will be admissible.
  • Reservation may be cancelled by the Guest through the portal (only for online payments made by an Indian citizen). The amount of refund will be reversed to the debit/credit card/bank account after deducting the cancellation charges as per policy.
  • In case of cancellation of Booking made through online system, admissible amount will be refunded within 7 working days automatically to the source account from which payment was made. If refund is not received within 7 working days, applicant may submit, an application for refund as admissible stating name of booking person, Bank name, Branch name, Account No. and IFSC Code.
  • No amount will be refunded in the case of NO SHOW by the guest.
  • Cancellation Charges: (Calculation of the Cancellation charge before the date of the starting date of the Booking i.e. the date of planned Check-In)
    • 0 to 2 days - 100% ( No refund is admissible )
    • 3 to 6 days -50% of Booking amount ( Base Rate)
    • 7 to15 days - 30% of Booking amount ( Base Rate)
    • 16 to 30 days -20% of Booking amount ( Base Rate)
    • Beyond 30 days : 10% of Booking amount ( Base Rate
  • The amount collected on account of GST with the booking transaction will not be refunded if Cancellation is initiated by the Guest.
  • The respective Property Owner undertakes the GST liability arises due to Cancellation of a Booking.